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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Pong Agencies Limited

Pong Agencies was founded on the sole principle of enabling people to connect and communicate effectively using technology. Our 20+ year in the industry has seen us build an unmatched reputation for excellence and service delivery based on this fundamental principle.

We provide end to end IT solutions that include network and communications infrastructure solutions, enterprise software development and cyber security solutions. We leverage on cutting edge innovative products and services to ensure technology is an enabler for your business.